FOR IMMEDIATE RELEASE https://oig.ssa.gov April 16, 2026 Media Inquiries: oig.press@ssa.gov Report: Employees Did Not Accurately Process 38 Percent of Critical Payments Issued in Fiscal Year 2023 A new audit by the Social Security Administration Office of the Inspector General (SSA OIG) found that SSA accurately processed about 44,000 critical payments issued in Fiscal Year 2023 but did not accurately process about 27,000—making over 28,000 errors when they processed the payments. SSA initiates a critical payment when a beneficiary or representative payee notifies SSA of a critical case or special situation, such as when regular monthly benefits are not being paid, additional benefits are due, or a beneficiary reports not receiving a monthly benefit. These situations include cases of dire need, court orders, legislative mandates, and preliminary and expedited payments. Based on their review of a rando...
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